Fern House Surgery is now using DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our on-line service where you can:
- access advice
- request appointments online
Sign-up is simple and you can create an account here https://app.doctorlink.com/signin
For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink. The symptom assessment will ask you a number of questions to help identify your problem. The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care. If your outcome suggests that an appointment is required at your GP practice, you simply click on the 'request an appointment' button. Once the request has been submitted, you will then be contacted by the Reception Team to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom assessment).The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.