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Suggestions And Comments
We welcome suggestions for improving our services. These can be made to individual
members of staff or in writing to the practice manager. Alternatively, a suggestions
box is available.
Complaints
Procedure
We aim to provide the best services possible but there may be times when you feel
this has not happened. If you feel you have grounds for complaint, please discuss
these with the member of staff concerned, when it is hoped any problem can be
resolved at once. However, should you not wish to speak to the person concerned,
please contact our practice manager or senior partner either
direct or in writing. We operate a practice complaints procedure as part of the
NHS system for dealing with complaints.
Confidentiality
All staff are bound by strict rules of confidentiality. We are a computerised practice and registered under the Data Protection Act 1998.
Freedom Of Information
We comply with The Freedom of Information Act 2000 which obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
Zero Tolerance
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.
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