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Did Not Attend Appointments Policy

Patients who fail to attend for their appointments and do not inform the practice incur significant cost to the practice and to other patients in terms of lost appointments. The practice is committed to providing appointments to meet the needs of patients but cannot replace appointments lost due to failure to attend.

The practice Did Not Attend (DNA) rates are shown below - all of these appointments could have been made available to other patients.

January 2015 5958 appointments booked
398 patients did not attend
February 2015 5627 appointments booked
345 patients did not attend
March 2015 6108 appointments booked
295 patients did not attend
April 2015 5669 appointments booked
315 patients did not attend
May 2015 5138 appointments booked
281 patients did not attend
June 2015 6217 appointments booked
336patients did not attend
July 2015 6316 appointments booked
249 patients did not attend
August 2015 5225 appointments booked
163 patients did not attend
September 2015 6954 appointments booked (including flu clinics)
221 patients did not attend
October 2015 6692 appointments booked (including flu clinics)
168 patients did not attend
November 2015 6647 appointments booked
209 patients did not attend
December 2015 5472 appointments booked
149 patients did not attend

Please help us to help you by always cancelling an appointment you are unable to attend or no longer need. If you are unable to attend your appointment, please inform us by;

It is our practice policy to monitor all cases of patients not attending appointments and contact will be made with all patients who fail to inform the practice that they will not be attending their appointment.

Patients who repeatedly fail to attend appointments and do not contact the surgery in advance will be sent a letter.

A further DNA appointment following the issue of the letter will result in review of the circumstances by the Practice Manager and one of the Partners to determine what action will be taken.

  • Possible outcomes in this situation are:
  1. The patient will receive a further warning letter that further occurrences of DNA will result in their removal from the practice list.
  2. The patient will be sent a letter informing them that they will be removed from the practice list.

Should you have any comments, suggestion or concerns regarding our policy on appointments please ask to speak to the Head of Reception.

Your Neighbourhood Professionals G Collins & Sons Funeral Directors Hurd Driving School Daisy Chain Day Nursery Black Swan Care Group Forest Homecare
© Neighbourhood Direct Ltd 2017
Fern House Surgery - 125-129 Newland Street, Witham, Essex, CM8 1BH
  • Telephone 01376 502108
59 Kelvedon Road - Wickham Bishops, CM8 3NA
Owls Hill - Terling, CM3 2PR
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals G Collins & Sons Funeral Directors Hurd Driving School Daisy Chain Day Nursery Black Swan Care Group Forest Homecare
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